Nice to Meet You.

Hi, I’m Jenna Doll. I am a UX Researcher and UX Designer in St. Louis, MO.

I recently graduated with my Master of Science in User Experience from Arizona State University. During my coursework, I learned quantitative and qualitative user research methodologies, content development strategies, human factors, UX principles, and how to develop clear communication with users, stakeholders, and my peers. I received my Bachelor of Science in Graphic Information Technology with a focus on Web Design in Development in December 2020 from ASU.

Before beginning my Master’s degree, I worked for Lou Fusz Automotive Network as their primary UX Designer and Web Developer. I designed and developed hundreds of SEO new vehicle pages, assisted with improving project management for our department, and helped develop an onboarding system for external clients. I spent ten impactful months there growing my skills as a UX Designer and Web Developer before deciding to focus on completing my Master’s full-time.

Nice to Meet You.

Hi, I’m Jenna Doll. I am a UX Researcher and UX Designer in St. Louis, MO.

Experienced UX Researcher & Designer

Education

Master of Science in User Experience

Arizona State University

Ira A. Fulton School of Engineering

Completed Dec. 2022

GPA: 4.0, Graduated with Distinction

Relevant Coursework: User Experience; Cross Media Design Solutions; Interaction Design, Planning, and Implementation; Usability and User Experience; Statistics in Human Systems Research; Fundamentals of Technical Communication

Bachelor of Science in Graphic Information Technology

Focus in Web Design and Development

Arizona State University

Ira A. Fulton School of Engineering

Completed Dec. 2020

GPA: 3.67, Magna Cum Laude

Relevant Coursework: Web Programming for HCI; Web Content Design; Website Design and Internet/Web Technologies; Advance Web Markup and Scripting; Website and E-Commerce Strategy; Multimedia Authoring, Scripting, and Productio

Work Experience

UX Designer & Web Developer

Lou Fusz Automotive Network

Jan. 2021 - Oct. 2021

Developed 200+ user-centered, responsive SEO web pages achieving a 25% overall increase in SEO ranking
Performed user research and usability testing during the dealership acquisition of Lou Fusz Motorsports and designed a functional prototype that decreased the number of user errors by 70%
Collaborated with the marketing manager to grow the department by 50% by assisting with portfolio reviews and interviews
Led the creation of an onboarding process for external customers that included project briefs, pricing structure, stakeholder interviews, and facilitating initial client consultations
Established a project management strategy to ensure clear cross-function and cross-channel project communication and task follow-through between the marketing team and project stakeholders

Financial Services Coordinator

TruWest Credit Union

Aug. 2014 - Aug. 2018

Assisted a team of financial advisors in managing their practice by opening new brokerage and advisory investment accounts, processing account maintenance requests, generating new business, and fostering strong relationships with existing clientele
Managed the transition of over 400 brokerage and advisory investment accounts from LPL Financial to Securities America (brokerage) and Charles Schwab (advisory)

Assistant Lead teller

Electro Savings Credit Union

May 2012 - Aug. 2014

Skills

UX Research

User Interviews
User Surveys
User Flows
Usability Testing
A/B Testing
Stakeholder Interviews
Stakeholder Analysis
Card Sorting
Personas
Customer Journey Maps
Empathy Maps
Heuristic Evaluations
Task Analysis
Literature Reviews
Competitive Analysis

UX/UI Design

Wireframes
High & Low Fidelity Mockups
Prototyping
Information Architecture
Content Design and Auditing
UX Writing
Graphic Design
Design Systems
Design Thinking

Web Development

HTML
CSS
JavaScript
Responsive Web Design
SEO Research
Testing & Debugging
Web Hosting
Agile Project Management

Tools

Adobe Creative Cloud
Figma
Balsamiq
Axure RP
WordPress
Slack
Salesforce
Asana

Skills

UX Research

User Interviews
User Surveys
User Flows
Usability Testing
A/B Testing
Stakeholder Interviews
Stakeholder Analysis
Card Sorting
Personas
Customer Journey Maps
Empathy Maps
Heuristic Evaluations
Task Analysis
Literature Reviews
Competitive Analysis

UX/UI Design

Wireframes
High & Low Fidelity Mockups
Prototyping
Information Architecture
Content Design and Auditing
UX Writing
Graphic Design
Design Systems
Design Thinking

Web Development

HTML
CSS
JavaScript
Responsive Web Design
SEO Research
Testing & Debugging
Web Hosting
Agile Project Management

Tools

Adobe Creative Cloud
Figma
Balsamiq
Axure RP
WordPress
Slack
Salesforce
Asana

My UX Philosophy

Researching, designing, and developing innovative solutions that help humans connect and communicate effectively with technology is the heart of user experience design.

I found my passion for user experience design when completing my Bachelor’s degree during a course on usability testing. Since I was a kid, I have always loved asking questions and solving problems, helping others achieve their goals, learning and teaching others how to use new technology, and being creative. User Experience allows me to use all of these skills.

Collaboration is fundamental in UX Research and UX Design. Through the course of any project, being able to communicate and create understanding between users, stakeholders, and colleagues is imperative. I pride myself on always listening and providing necessary feedback to help promote a collaborative environment.

a Little about me

I grew up in the St. Louis, MO area until I graduated high school. Since high school, I have lived in Phoenix, AZ; Greensboro, NC; and Seattle, WA. My husband and I recently moved back to St. Louis to be closer to family and friends and we are so glad to be back.

Below are my two fur babies, Belle (an Australian Shepherd Mix) and Nala (an Orange Tabby). I have always been a huge animal lover and now that we are back in St. Louis, I hope to volunteer at a local animal shelter.

Travel

I love to travel and experience new places. I love finding inspiration for my work in architecture and places that I explore. I love to immerse myself in new cultures and experience and learn about their history, food, and art.

Reading

Reading is something that I have always enjoyed doing. I remember sitting in my room late at night as a kid binge reading. The genre that I most often enjoy is historical fiction, but I also read romance, mystery, and sci-fi.

Photography

Photography is one of my favorite things to do. I love capturing special moments and memories. I even love sitting down at the computer and editing all the pictures I capture.

Crafting

I love creating homemade gifts to give to my loved ones. Crafting has also helped me keep in touch with my creative side.